Privacy Policy

Rent New Haven Connecticut ("we", "us", or "our") operates the website rentnewhavenconnecticut.com (the "Site"), a platform for browsing rental property listings in the New Haven, Connecticut area. This Privacy Policy explains how we collect, use, and protect information you provide when using our Site.

By using the Site, you agree to the collection and use of information as described in this policy.

We may collect the following types of information:

• Contact information — name, email address, and phone number you provide when submitting a request or contacting an agent.
• Property inquiry details — information you include in showing requests, messages to agents, or saved listings.
• Usage data — pages visited, listings viewed, and interactions with the Site to improve our services.
• Device information — IP address, browser type, and operating system, collected automatically.

We use the collected information to:

• Respond to your inquiries and showing requests.
• Connect you with the appropriate property agent or owner.
• Improve and personalize your experience on the Site.
• Maintain the security and integrity of our platform.
• Comply with applicable legal obligations.

We do not sell your personal information. We may share your information with property agents, owners, and partners necessary to fulfill your requests (such as scheduling a showing). We may also disclose information when required by law or to protect our rights.

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

The Site may use cookies and similar technologies to enhance your browsing experience, remember preferences, and analyze traffic. You can control cookies through your browser settings.

You may request access to, correction of, or deletion of your personal information by contacting us at privacy@rentnewhavenconnecticut.com. We will respond in accordance with applicable law.

We use a third-party provider, Twilio, to send SMS text messages to you regarding showing requests, property inquiries, and account-related notifications. By providing your phone number and opting in, you consent to receive these messages.

Message and data rates may apply. Message frequency varies. You can opt out at any time by replying "STOP" to any message. For help, reply "HELP". Your mobile carrier is not liable for delayed or undelivered messages.

We do not use SMS for marketing without your explicit consent. Phone numbers collected for SMS are stored securely and used solely for transactional communication related to your requests.

The Site is not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the Site after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy, contact us at privacy@rentnewhavenconnecticut.com or through any of the email addresses listed on our contact section.